Order Change Fees

Typically, you have a short amount of time from when your order was placed to modify or make any changes you deem necessary without incurring any fees. You are free to make modifications as long as the order is still in a pending status and has not yet entered our production or outbound stages. If your order has already been queued for production or shipment stage your order is now beyond the point where it can be amended without fees. We strictly adhere to the following policy:

Order In Pending Stage

If you modify your order before it has been queued for production or shipment, there will be no service fee charged.

Order In Production Stage

There will be a $45 non-refundable fee for every change notification you make, whether requesting modification to the address, phone number, product(s), and quantity of the order or other. Once your change has been completed successfully, the non-refundable fee will be added to the order. You will not be charged if the change cannot be completed.

If at a later time you decide to make another change after the previous one, there will be an additional $45 non-refundable fee. If circumstances change and you must request an amendment to your order, be sure to make all changes at one time, to avoid multiple fees.

Order In Shipment Stage

The process of modifying an order already placed in outbound status involves the time of several departments. There will be a $75 non-refundable fee for every change notification you make, whether requesting modification to the address, phone number, product(s), and quantity of the order or other. Once your change has been completed successfully, the non-refundable fee will be added to the order. You will not be charged if the change cannot be completed.

Order Cancellation Fees

All orders are departmentally managed and processed for shipment as soon as they are placed. During the order fulfillment process we invest valuable manpower and time which cannot be reversed. Therefore, while we understand that orders occasionally need to be cancelled, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy: