Shipping Policies

Our shipping professions have extensive experience in domestic and international shipping, and are ready to complete your transaction smoothly and seamlessly. It is the buyer's responsibility to unload the freight at their location. Dannmar Equipment will take no responsibility for additional charges of any kind that may incur related to, or involved with, the renting or acquisition of equipment of any kind necessary to unload items off of a delivering carrier's truck.

Installation

If you choose to take advantage of the installation option, we can handle the product delivery and installation with no additional offloading charges, and the fee will only be slightly higher than the cost of direct sales delivery. We have a nationwide network of authorized installers.

Important Information About Shipping and Receiving your New Lift:

Make sure you read all of the terms listed below, before making your lift purchase. You can call our customer service department at 1 (877) 432-6627 if you have any questions or concerns about the terms and policies listed below.

  1. Freight is usually shipped on a semi-trailer that is approximately 53 feet in length. On occasion, freight is delivered via a flat bed instead.
  2. Residential deliveries can not be made if local ordinances or obstacles would prevent large 53-foot-long trucks from entering your area and maneuvering properly.
  3. The driver is employed by the carrier, and any complaints about the driver or the delivery should be directed to the carrier's customer service department.
  4. Please be prepared to unload the lift, as the driver is not required to unload equipment. You will need a piece of machinery that is capable of lifting and transporting 1500 to 3000 pounds (depending on which model you have ordered), such as a forklift or a backhoe.
  5. Lift-gate deliveries are available for certain models. Please email us at sales@dannmar.com for more information.
  6. Carriers require that lifts be removed all at once, and do not allow them to be removed one piece at a time.
  7. Carriers cannot guarantee specific delivery dates or times.
  8. Most carriers have the ability to call 24 hours before delivery, if you request this at time of your order. Usually, carriers do not charge an additional fee for this, but occasionally they do.
  9. If any of the above causes a problem in accepting delivery, you can pick up your lift at one of our distributor warehouses. You can also have the lift shipped to a facility at another location, which is equipped to unload for you, or ask the carrier to hold the shipment at a terminal for pick-up. You should supply this information at the time of your order, in order to avoid additional fees charged by carriers, for changes made to the shipment.
  10. When picking up your lift at a warehouse, be advised that you will need a trailer to haul your lift home. Be your trailer is of adequate size; our lifts range from 10 feet long to 16 feet long.
  11. Our shipments are shipped “FOB Origin”. Once the freight has been picked up by the carrier, it is officially owned by the customer. This means if there is damage to the lift during shipment, then you, the customer, will need to file all claims for damage with the carrier.

You have two options if your item is damaged during shipment:

1) If there is Minor damage to the item

This option should only be chosen if there is minor cosmetic damage, or if a part is missing. In this case, you must make a note on the carrier’s freight bill, before you sign for and accept the delivery. You will need to file a freight damage claim with the carrier. The driver will be able to provide you will a customer service number for his terminal, in order to get the process started. Once the damage claim has been filed, we will provide you with the missing part(s), or the touch-up paint required, to repair cosmetic damage. The carrier will reimburse you for any additional costs for these repairs or items. At this point, if you have further questions, you can call our customer service department at (877) 432-6627.

2) If there is major damage to the item

You have the option to refuse the shipment if you believe that the carrier has damaged the freight beyond a minor cosmetic repair or a simple replacement part. If you choose this option, the distributor, or Dannmar, will file the damage claim against the freight company for you. Please be sure to make a copy of the freight bill and send it to our customer service department, at sales@dannmar.com. Be sure to include a brief explanation of all the damage you found. You can also call us at (877) 432-6627 so we can help expedite the shipment of the replacement lift.

Damaged Shipments

For your own protection, inspect shipments before signing the freight bill. If a shipment is damaged, note damage on the freight bill and file a claim with the carrier immediately.

Returned Merchandise

Returned merchandise requires authorization. Contact our service representatives first for shipping instructions and to obtain a return authorization number. Credit will not be issued unless authorization to return merchandise has been received. Any charges that may be incurred due to damaged merchandise will be deducted from credits owed. A 20% restocking fee will be charged for all returned merchandise. Dannmar Equipment is not responsible for damaged equipment.