Our shipping professions have extensive experience in domestic and international shipping, and are ready to complete your transaction smoothly and seamlessly. It is the buyer's responsibility to unload the freight at their location. Dannmar Equipment will take no responsibility for additional charges of any kind that may incur related to, or involved with, the renting or acquisition of equipment of any kind necessary to unload items off of a delivering carrier's truck.
If you choose to take advantage of the installation option, we can handle the product delivery and installation with no additional offloading charges, and the fee will only be slightly higher than the cost of direct sales delivery. We have a nationwide network of authorized installers.
Make sure you read all of the terms listed below, before making your lift purchase. You can call our customer service department at 1 (877) 432-6627 if you have any questions or concerns about the terms and policies listed below.
You have two options if your item is damaged during shipment:
1) If there is Minor damage to the item
This option should only be chosen if there is minor cosmetic damage, or if a part is missing. In this case, you must make a note on the carrier’s freight bill, before you sign for and accept the delivery. You will need to file a freight damage claim with the carrier. The driver will be able to provide you will a customer service number for his terminal, in order to get the process started. Once the damage claim has been filed, we will provide you with the missing part(s), or the touch-up paint required, to repair cosmetic damage. The carrier will reimburse you for any additional costs for these repairs or items. At this point, if you have further questions, you can call our customer service department at (877) 432-6627.
2) If there is major damage to the item
You have the option to refuse the shipment if you believe that the carrier has damaged the freight beyond a minor cosmetic repair or a simple replacement part. If you choose this option, the distributor, or Dannmar, will file the damage claim against the freight company for you. Please be sure to make a copy of the freight bill and send it to our customer service department, at email@example.com. Be sure to include a brief explanation of all the damage you found. You can also call us at (877) 432-6627 so we can help expedite the shipment of the replacement lift.
For your own protection, inspect shipments before signing the freight bill. If a shipment is damaged, note damage on the freight bill and file a claim with the carrier immediately.
Returned merchandise requires authorization. Contact our service representatives first for shipping instructions and to obtain a return authorization number. Credit will not be issued unless authorization to return merchandise has been received. Any charges that may be incurred due to damaged merchandise will be deducted from credits owed. A 20% restocking fee will be charged for all returned merchandise. Dannmar Equipment is not responsible for damaged equipment.